Privacy Policy

Last updated: March 24, 2026

1. Who We Are

Ploxzi ("we", "us", "our") operates the website www.ploxzi.com and provides scheduling software for beauty and wellness professionals. For questions about this policy, contact us at support@ploxzi.com.

2. Information We Collect

  • Account data: name, email address, password (hashed)
  • Business data: business name, username, working hours, services offered
  • Appointment data: client names, phone numbers, appointment times
  • Payment data: billing details processed and stored by Paddle and Stripe (we do not store card numbers)
  • Usage data: log data, IP address, browser type, pages visited

3. How We Use Your Information

  • To provide and maintain the Service
  • To process subscription payments via Paddle
  • To send appointment reminders via SMS (Twilio) and email (Resend)
  • To improve and personalize the Service
  • To comply with legal obligations

4. Sharing of Information

We do not sell your personal data. We share data only with trusted service providers necessary to operate the Service:

  • Paddle — subscription payment processing (Merchant of Record)
  • Stripe — client payment processing
  • Supabase — database and authentication
  • Twilio — SMS notifications
  • Resend — email notifications
  • Vercel — hosting

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time through your account settings or by emailing us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, contact us at support@ploxzi.com.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

8. Security

We implement industry-standard security measures including encryption in transit (HTTPS) and at rest. However, no system is completely secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Service.

10. Contact Us

For privacy-related inquiries: support@ploxzi.com